What can Complex Care Cover for my Parent?
When a loved ones health needs become more complicated, families often find themselves navigating unfamiliar territory. You may notice that occasional help is no longer
Specialist complex care services at Home
Every complex care client is different, which is why our care plans are fully tailored to the individual, providing a caring, supportive environment at home and giving families peace of mind that their loved one is well looked after.
Whether you need a few hours of support a day or full 24-hour care, our qualified complex care and nursing team is here to help your loved one maintain a fulfilling, independent life at home.
Expert complex care providers – qualified staff available 24/7
With over 20 years of experience, our fully trained staff are carefully matched to clients based on qualifications and experience, with all care overseen by our registered nursing team.
We offer care covering daily care, appointments, hobbies, and socialising, including waking and sleeping nights. Our staff are fully qualified across a range of clinical skills and interventions, including:
Aspire UK care staff are fully qualified in a range of skills and clinical interventions for personalised complex care, including:
- Tracheostomy care and management
- Gastrostomy care and feeding
- Oxygen therapy
- Stoma Care
- Cough Assist treatment
- Home ventilation
- Catheter care
- Medication Management
- Nebulisers at home
- Tracheostomy care and management
- Gastrostomy care and feeding
- Oxygen therapy
- Stoma Care
- Cough Assist treatment
- Home ventilation
- Catheter care
- Medication Management
- Nebulisers at home
Find complex care support when it matters most
At Aspire UK, we match your loved one with a fully trained care worker to provide the right medical, emotional, and psychological support, tailored entirely to their needs. Whether they need 1 hour or 24 hours a day, 365 days a year, our team goes above and beyond to keep them safe, independent, and happy.
Your complex care questions, answered
What is complex care at home?
Complex care is person-centred specialist support for someone with a chronic or long-term health condition that requires extra assistance to manage their symptoms and daily activities to enable a high quality of life.
How is complex care at home funded?
You need to contact your GP or Adult Social Care, who will assist you in ascertaining if you are eligible to get any funding. They will ask you how much money you have and ask about your income.
If you are eligible, you may have to pay a small contribution to your care, but the social worker will sort all of this out for you.
What is a direct payment for complex care?
This is a budget that Adult Social Care gives to you to enable you to pay for your care directly to the provider. Most of the time, they give you a card, which is like a credit card; they put the money on this card, and you can pay the provider via BACS.
If you are not able to manage your own monies you can ask a representative to do this for you; family normally support with this.
What is a personal health budget?
If you are fully funded by the NHS, the money comes from the CCG, and they ask a local Continuing Health Care (CHC) team to help you with this. If you are eligible to receive CHC care and support, they will ask you to set up a separate bank account and pay the money into this account.
This enables you to pay the care provider via Direct Debit, BACS or by cheque. You can have a nominated person to help you if you are not able to manage your own finances.
What is the difference between live-in care and complex care at home?
Live-in care means having a fully trained carer living with you in your own home. Your live-in carer will support you with your specific needs to keep you comfortable and independent at home. Our live-in carers and companions help with: personal care, specialist medical care and dietary and nutritional needs.
Which areas in Leicester & Leicestershire do you cover for complex care?
We cover the whole of Leicester and Leicestershire. This is broken down further by the following Postcode:
LE1, LE2, LE3, LE4, LE5, LE6, LE7, LE8, LE9, LE10, LE11, LE12, LE13, LE14, LE15, LE16, LE17, LE18, LE19, LE65 & LE67.
What training do your specialist complex care staff have?
- All mandatory training that includes
- The Care Certificate
- Adult Safeguarding
- Child Protection
- QCF Level 2, 3 and 5
- Specialist Dementia
- Medication Management
- Moving and Handling
- Bowel Management
- First Aid
- Infection control
- Hygiene
- Skin care
- Infection control
- Acquired Brain Injury
- Spinal Cord injury
- Motor Neurone Disease
- multiple Sclerosis
- Learning Disabilities
- Epilepsy
- Clinical Observations
- Health and Safety
- Personal hygiene
- Bladder Management
- Ventilation and respiratory care
- Nutrition and enteral feeding
- Record keeping
How long does it take to set up a new care package?
We need to be confident that all staff are trained to support a client; this may be from 4 days up to 2 weeks.
Will support workers be able to come on holiday?
Yes, everyone needs a break. We will ensure staff are fully trained to look after you and will make sure you have fun, but not put yourself at risk.
What happens in the event of a hospital admission?
Your care team would accompany you upon a hospital admission. The benefit of this is that you receive continuity of care from people you are familiar with, and this assists with the workload of the ward staff who retain clinical responsibility.
What happens if I have a concern about my care worker?
We have a complaints and compliments procedure, and we will resolve the issue straight away. Our aim is for your staff to be compatible, to have empathy, but to enable you to live your life as you wish to live it.
What happens if someone on the care team is sick or on annual leave?
We always aim to have a team that can cover staff sickness or annual leave. Our aim is for you to have a team of staff who know you well and you know them well.
Do you have an emergency 24-hour support line?
If you require 24-hour care, the staff have access to a phone number to contact a manager who will guide and support you. If you don’t have 24-hour care because you do not need it, you could ask your social worker for a Lifeline.
We don't live locally, so how will you keep in touch with us?
We support many clients who do not live locally to them; we facilitate WhatsApp calls or video calls to enable you to speak to your loved one. The Aspire office team will keep you updated, too.
What conditions do you provide complex care at home for?
We provide complex care at home for a wide range of chronic and long-term conditions. If you’re not sure if we offer the care you need, please get in touch. Our team will be happy to discuss how we can help.
Are you a CQC-registered complex care provider in Leicester?
Yes. Aspire UK is registered with and regulated by the Care Quality Commission (CQC) and has been rated Good. This means our services are independently assessed against national standards for safety, effectiveness, and quality of care. You can view our CQC rating on the CQC website.
Complex Care Resources
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When a loved one needs extra support at home, families are often presented with two options: reablement care or ongoing home care. While both involve
Find complex care support when it matters most
At Aspire UK, we match your loved one with a fully trained care worker to provide the right medical, emotional, and psychological support, tailored entirely to their needs. Whether they need 1 hour or 24 hours a day, 365 days a year, our team goes above and beyond to keep them safe, independent, and happy.
What our clients say about us
“We would like to thank you from the bottom of our hearts for giving so much care to dad. You have made such a difference to his life in so many ways.”
J & D – Leicester 
“To all my carers I would very much like to thank you for your kindness and understanding, it is very much appreciated.”
MG – Glen Parva
“Please may I take this opportunity to thank your carers for the kindness, dignity and quality of care that they gave to my mum; nothing was ever too much for them.”
JW – Wigston
“I am writing to thank you all for the help and care you have given to my husband Albert over the past year, your help and support has been invaluable and you have been so kind over the last few difficult weeks, thank you for your patience.”
FT – Leicester
Ready to get your loved one the complex home care they deserve?
We want to make a difference in your loved one’s life and help them stay living in their own home. Download our brochure and book a free consultation to assess how we can provide personalised complex support.
