Paying for Care

Complex care is person-centred specialist support for someone with a chronic or long-term health condition that requires extra assistance to manage their symptoms and daily activities to enable a high quality of life. 

You need to contact your GP or Adult Social Care, who will assist you in ascertaining if you are eligible to get any funding. They will ask you how much money you have and ask about your income. 

If you are eligible, you may have to pay a small contribution to your care, but the social worker will sort all of this out for you. 

This is a budget that Adult Social Care gives to you to enable you to pay for your care directly to the provider. Most of the time, they give you a card, which is like a credit card; they put the money on this card, and you can pay the provider via BACS.  

If you are not able to manage your own monies you can ask a representative to do this for you; family normally support with this. 

If you are fully funded by the NHS, the money comes from the CCG, and they ask a local Continuing Health Care (CHC) team to help you with this. If you are eligible to receive CHC care and support, they will ask you to set up a separate bank account and pay the money into this account.

This enables you to pay the care provider via Direct Debit, BACS or by cheque. You can have a nominated person to help you if you are not able to manage your own finances. 

Live-in care means having a fully trained carer living with you in your own home. Your live-in carer will support you with your specific needs to keep you comfortable and independent at home. Our live-in carers and companions help with: personal care, specialist medical care and dietary and nutritional needs. 

We cover the whole of Leicester and Leicestershire. This is broken down further by the following Postcode: 

LE1, LE2, LE3, LE4, LE5, LE6, LE7, LE8, LE9, LE10, LE11, LE12, LE13, LE14, LE15, LE16, LE17, LE18, LE19, LE65 & LE67. 

• All mandatory training that includes
  • The Care Certificate
  • Adult Safeguarding
  • Child Protection
• QCF Level 2, 3 and 5
• Specialist Dementia
• Medication Management
• Moving and Handling
• Bowel Management
• First Aid
• Infection control
• Hygiene
• Skin care
• Infection control
• Acquired Brain Injury
• Spinal Cord injury
• Motor Neurone Disease
• multiple Sclerosis
• Learning Disabilities
• Epilepsy
• Clinical Observations
• Health and Safety
• Personal hygiene
• Bladder Management
• Ventilation and respiratory care
• Nutrition and enteral feeding
• Record keeping

We need to be confident that all staff are trained to support a client; this may be from 4 days up to 2 weeks. 

Yes, everyone needs a break. We will ensure staff are fully trained to look after you and will make sure you have fun, but not put yourself at risk.

Your care team would accompany you upon a hospital admission. The benefit of this is that you receive continuity of care from people you are familiar with, and this assists with the workload of the ward staff who retain clinical responsibility.

We have a complaints and compliments procedure, and we will resolve the issue straight away. Our aim is for your staff to be compatible, to have empathy, but to enable you to live your life as you wish to live it.

We always aim to have a team that can cover staff sickness or annual leave. Our aim is for you to have a team of staff who know you well and you know them well. 

If you require 24-hour care, the staff have access to a phone number to contact a manager who will guide and support you. If you don’t have 24-hour care because you do not need it, you could ask your social worker for a Lifeline. 

We support many clients who do not live locally to them; we facilitate WhatsApp calls or video calls to enable you to speak to your loved one. The Aspire office team will keep you updated, too. 

We provide complex care at home for a wide range of chronic and long-term conditions. If you’re not sure if we offer the care you need, please get in touch. Our team will be happy to discuss how we can help. 

Yes. Aspire UK is registered with and regulated by the Care Quality Commission (CQC) and has been rated Good. This means our services are independently assessed against national standards for safety, effectiveness, and quality of care. You can view our CQC rating on the CQC website.