What is Complex Care at Home?
Also known as continuing care, complex care is a form of personalised assistance for individuals with complex needs. These needs may be the result of
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Offering Complex Care
at Home
When it comes to complex care, we understand that no two clients have the same needs, which is why we believe that our care plans should be tailored to suit everyone under our care. Our premium level complex care at home services are tailored to the individual, providing a caring and supportive environment at home, so you can be safe in the knowledge that your loved one is receiving the care they need without the unnecessary fear that they are burdening their loved ones.
Whether you are looking for support, a few hours a day or for longer periods up to 24 hours a day our qualified complex care and nursing team can help you maintain a fulfilling day-to-day life.
Our Complex Care Team: Fully Qualified and Experienced Care Staff, Available 24/7
Aspire UK has been providing personalised complex care throughout Leicester and Leicestershire for more than 20 years. Our care and support staff are fully trained and matched to clients based on their qualifications and experience. All care is overseen by our registered nursing team.
Our Complex Care staff are available for 24-hour support, including waking and sleeping nights. As well as standard daily care tasks, our team can be there for full support during appointments, hobbies, and socialising.
Our Complex Care services are available across East Midlands including: Rutland, Nottingham, Nottinghamshire, Lincoln, Lincolnshire, Northamptonshire, Warwickshire, Coventry, Warwick, Derbyshire, Derby, Peterborough and the surrounding areas.
To further improve your care experience, we strive to offer consistency and stability for every client. We know the importance of having a familiar care worker with relevant experience in complex and also clinical services to assure you the greatest quality of care. Many of our clients regarding their care staff as not only a pillar of support, but as a friend or part of their family.
Aspire UK care staff are fully qualified in a range of skills and clinical interventions for personalised complex care, including:
- Tracheostomy care and management
- Gastrostomy care and feeding
- Oxygen therapy
- Stoma Care
- Cough Assist treatment
- Home ventilation
- Catheter care
- Medication Management
- Nebulisers at home
- Tracheostomy care and management
- Gastrostomy care and feeding
- Oxygen therapy
- Stoma Care
- Cough Assist treatment
- Home ventilation
- Catheter care
- Medication Management
- Nebulisers at home
Offering Complex Care
Support Services at Home
At Aspire UK we are dedicated to matching your loved ones with a member of our fully trained staff for the right medical, emotional, and psychological support. You can feel confident in knowing our skills and services are completely tailored to provide the best support to help achieve independence. From anywhere between 1 to 24 hours a day, 365 days a year. our care workers go above and beyond to ensure your loved one is well looked after, safe, and happy.
FAQs
What is Complex Care?
Complex care is person-centred specialist support for someone with a chronic or long-term health condition, that requires extra assistance to manage their symptoms and daily activities to enable a high quality of life.
How do I get funding for complex care? Who do I go to for funding?
You need to contact your GP or Adult Social Care who will assist you to ascertain if you are eligible to get any funding. They will ask you how much money you have and ask about your income.
If you are eligible you may have to pay a small contribution to your care, but the social worker will sort all of this out for you.
What is a Direct Payment?
This is a budget that Adult social care gives to you to enable you to pay for your care direct to the provider. Most of the time they give you a card, it is like a credit card, they put the money on this card, and you can pay the provider via BACS. If you are not able to manage your own monies you can ask a representative to do this for you, family normally support with this.
What is a Personal health budget?
If you are fully funded by the NHS, the money comes from the CCG, however they ask a local Continuing Health Care (CHC) team to help you with this. If you are eligible to receive CHC care and support, they will ask you to set up a separate bank account and pay the monies into this account. This enables you to pay the care provider via Direct Debit, BACS or by cheque. You can have a nominated person to help you if you are not able to manage your own monies.
What is live in care?
Live in care means having a fully trained carer living with you in your own home. Your live-in carer will support you with your specific needs to keep you comfortable and independent at home. Our live-in carers and companions help with: Personal Care and Specialist Medical Care. Dietary and Nutritional needs.
What locations do you cover?
We cover the whole of Leicester and Leicestershire, this is broken down further by the following Postcode,
LE1, LE2, LE3, LE4, LE5, LE6, LE7, LE8, LE9, LE10, LE11, LE12, LE13, LE14, LE15, LE16, LE17, LE18, LE19, LE65 & LE67
What training do you provide for care workers?
- All mandatory training that includes
- The Care Certificate
- Adult Safeguarding
- Child Protection
- QCF Level 2, 3 and 5
- Specialist Dementia
- Medication Management
- Moving and Handling
- Bowel Management
- First Aid
- Infection control
- Hygiene
- Skin care
- Infection control
- Acquired Brain Injury
- Spinal Cord injury
- Motor Neurone Disease
- multiple Sclerosis
- Learning Disabilities
- Epilepsy
- Clinical Observations
- Health and Safety
- Personal hygiene
- Bladder Management
- Ventilation and respiratory care
- Nutrition and enteral feeding
- Record keeping
How long does it take to set up a new care package?
We need to be confident all staff are trained to support a client; this may be from 4 days up to 2 weeks.
Will support workers/carers be able to come on holiday?
Yes, everyone needs a break, we will ensure staff are fully trained to look after you and will make sure you have fun but not put at risk.
What happens in the event of a hospital admission?
Your care team would accompany you upon a hospital admission. The benefit of this is that you receive continuity of care from people you are familiar with and this assists with the workload of the ward staff who retain clinical responsibility.
What happens if there is an issue with a member of the care team?
We have a compliment and complaints procedure, and we will resolve the issue straight away. Our aim to for your staff to be compatible, to have empathy but to enable you to live your life as you wish to live it.
What happens if someone on the care team is sick or on annual leave?
We always aim to have a team that can cover staff sickness or annual leave, our aim is for you to have a team of staff that know you well and you know them well.
Do you have an emergency 24-hour support line?
If you require 24-hour care the staff have access to a phone number to contact a manager who will guide and support you. If you don’t have 24-hour care because you do not need it, you could ask your social worker for a Lifeline.
We don’t live local, so how will you keep in touch with us?
We support many clients that do not live local to them, we facilitate WhatsApp calls or video calls to enable you to speak to your loved one. The Aspire office team will keep you update too.
Complex Care Resources
A Guide to Overnight Care for the Elderly
Did you know that aging affects our habitual sleep patterns? While most adults need between seven and nine hours of sleep per night, the elderly
How Do I Select a Home Care Services Agency?
Home care makes a huge difference to the lives of clients and their families. Whether it involves assistance with daily living tasks, medical management, companionship
Offering Complex Care
Support Services at Home
At Aspire UK we are dedicated to matching your loved ones with a member of our fully trained staff for the right medical, emotional, and psychological support. You can feel confident in knowing our skills and services are completely tailored to provide the best support to help achieve independence. From anywhere between 1 to 24 hours a day, 365 days a year. our care workers go above and beyond to ensure your loved one is well looked after, safe, and happy.
What our clients say about us
“We would like to thank you from the bottom of our hearts for giving so much care to dad. You have made such a difference to his life in so many ways.”
J & D – Leicester 
“To all my carers I would very much like to thank you for your kindness and understanding, it is very much appreciated.”
MG – Glen Parva
“Please may I take this opportunity to thank your carers for the kindness, dignity and quality of care that they gave to my mum; nothing was ever too much for them.”
JW – Wigston
“I am writing to thank you all for the help and care you have given to my husband Albert over the past year, your help and support has been invaluable and you have been so kind over the last few difficult weeks, thank you for your patience.”
FT – Leicester
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Home care for your loved ones
We want to make a difference in your loved one’s life and help them stay living in their own home. Download our brochure and book a free consultation to assess how we can provide personalised complex support.
